Description

• Define conflict.
• Identify assumptions of conflict.
• Explain the escalation of disagreement into conflict.
• Recognize the five styles of conflict resolution and the benefits and pitfalls of each style.
• Understand your preferred style of conflict resolution.
• Apply the six steps to collaborative conflict resolution.
• Apply techniques to managing emotions during conflict.
• Discuss the effect that power has on conflict resolution.
• Implement a strategy for continuous conflict management.

Benefits:

• Identification of your preferred conflict resolution style.
• A structured collaborative approach to manage conflict.
• Techniques for handling emotions, both yours and theirs.

Assessment:

Duration

One-Day workshop 08h30-16h00

Course Fees (R1250-00)

Monies are payable upfront.

Additional Costs (books, kits, etc)

All additional costs are included in the course fees.

Certification

On successful completion of the programme, the student will receive a Certificate, Issued by the African Academy.

Disclaimer